DIRECT CONFIRMATION
Eligible online orders are confirmed through Shopify. For email enquiries, we confirm availability, delivery details and next steps directly.
TRAINER TERMINAL / ORDER SYSTEM
MY CART
00ITEMS LOADED
YOUR LOADOUT IS EMPTY
Choose a collector Poké Ball from The Vault to begin your order.
ENTER THE VAULT ↗◆ DIRECT ORDER PROTOCOL
ORDER & DELIVERY PROTECTION
Secure checkout for eligible models, with direct support from our Hamilton workshop.
CLEAR ORDER SUMMARY
Your prepared email includes the selected models, stands, delivery method and estimated total for review.
ONE PACKAGE CHARGE
Free NZ shipping on orders of NZ$100 or more. Below NZ$100, NZ shipping is NZ$10 per package, including rural addresses. Australia shipping is NZ$45 per order.
DIRECT DELIVERY SUPPORT
If there is an issue with your delivery, contact South America 3D Lab directly so we can review it with you.
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BUYER CONFIDENCE
IF IT ARRIVES DAMAGED, FAULTY OR NOT AS ORDERED, WE WILL MAKE IT RIGHT.
Contact us as soon as possible with your order details and clear photos. We will assess the issue directly and arrange the appropriate repair, replacement or refund in line with New Zealand consumer guarantees.
Change-of-mind returns are not automatic and must be discussed with us before anything is sent back. This does not limit your rights under the Consumer Guarantees Act.