MODELS & CUSTOM IDEAS
Tell us which character or Poké Ball you have in mind, the quantity and any date you are working towards. For a custom idea, you can attach a reference image to your email.
ASK ABOUT A MODEL ↗CONTACT US / DIRECT TO THE LAB
LET’S TALK
POKÉ BALLS.
Need help choosing a model, checking an order or arranging a pickup? Get in touch with South America 3D Lab in Hamilton.
southamerica3dlab@gmail.com ↗Email links open your email app so you can write and send your message.
ORDER SUPPORT
Include your order number and the email address used at checkout so we can find your order. Let us know what you need help with.
GET ORDER SUPPORT ↗RETURNS & REPLACEMENTS
If your item arrives damaged, faulty or different from what you ordered, email your order details and clear photos. Please contact us before sending anything back.
CONTACT US ABOUT A RETURN ↗DELIVERY & PICKUP
BASED IN HAMILTON.
SHIPPING TO NZ & AUSTRALIA.
- NZ DELIVERY
- NZ$10 per parcel, including rural addresses; free from NZ$100.
- DISPATCH
- Paid, in-stock orders placed before 2pm are dispatched the same business day, Monday–Friday. Later orders are prepared for the next business day.
- NZ TRANSIT TIME
- Allow an estimated 3–5 business days after dispatch.
- AUSTRALIA DELIVERY
- NZ$45 per order. Estimated 5–8 business days after dispatch. The NZ free-shipping offer does not apply.
- HAMILTON PICKUP
- By arrangement. Email us to confirm the collection details before visiting.